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Account Nickname: you can use Internet Banking to give any of your accounts a nickname. You can give your account a name that describes what you use it for, like 'Household Bills', 'Holiday Money' or 'Payments to Suppliers'. The nickname can be any letters or numbers you choose up to 39 characters long. If the account is a joint account and the other person is registered for Internet Banking they won't see the nickname as it's for your use only. Also, it will only show when you use Internet Banking and won't show on your normal bank details, like statements.

Added Value Account: an Added Value account is a packaged current account that offers additional features and benefits at a discounted price for a monthly fee. These benefits typically include annual travel insurance, AA Breakdown Cover, mobile phone insurance, card protection, overdraft benefits and extra savings on your holidays. The benefits will depend on the package you choose to upgrade to.

AER - Annual Equivalent Rate: this illustrates what the interest rate would be if interest was paid and compounded each year and allows you to easily compare different offers.

Antivirus Software: antivirus software will detect and delete viruses that attempt to get on to your computer. Antivirus is only as effective as the last update so you should update your antivirus signatures and software regularly. If you use antivirus software you should regularly download updates from your antivirus software supplier.

APR - Annual Percentage Rate: APR stands for the Annual Percentage Rate of charge. You can use it to compare different credit and loan offers. We will tell you the APR for your loan or credit card before you sign an agreement.